Privacy Policy

Overview

This Privacy Policy explains how Workwear Express collects and handles personal information. Personal information generally means information or an opinion that identifies you or could reasonably identify you.

We collect personal information only where it is reasonably necessary for our business, including processing orders, responding to enquiries, arranging delivery, managing business uniform orders, providing customer service and improving our website and services.

We aim to follow the Australian Privacy Principles where they apply to our business.

Personal Information We May Collect

The types of personal information we may collect depend on how you interact with us. This may include:

• Your name
• Business or organisation name
• Email address
• Phone number
• Billing and delivery address
• Order details and purchase history
• Payment and transaction information
• Uniform sizing, garment preferences and branding requirements
• Company logo files or artwork supplied for embroidery or printing
• Messages, enquiries, quote requests and customer service notes
• Website usage information, such as pages viewed and device/browser information

We do not intentionally collect sensitive information unless it is necessary for a specific purpose and you have provided it to us or consented to its collection.

How We Collect Information

We may collect personal information when you:

• Place an order through our Shopify website
• Make an in-store purchase
• Create a customer account
• Submit a contact form or quote enquiry
• Email, call or message our team
• Request business uniforms, embroidery, printing or branded workwear
• Subscribe to email updates or marketing
• Interact with our website, advertisements or social media

Where possible, we collect personal information directly from you. We may also receive information from service providers, delivery partners, payment providers, marketing platforms, website analytics tools or Shopify where those services are used to operate our business.

How We Use Personal Information

We use personal information to operate Workwear Express and provide products and services to our customers. This may include:

• Processing and fulfilling online and in-store orders
• Arranging delivery, pickup and order updates
• Responding to enquiries and customer service requests
• Preparing quotes for uniforms, branded workwear or business orders
• Managing embroidery, printing, artwork approvals and repeat orders
• Helping with sizing, product selection and order history
• Sending order confirmations, invoices, receipts and service messages
• Improving our website, product range and customer experience
• Sending marketing communications where permitted
• Meeting legal, tax, accounting and record-keeping obligations

Orders, Payments & Shopify

Our online store is hosted on Shopify. When you place an order through our website, Shopify and related service providers may process information required to complete your order, including customer, shipping, billing and transaction details.

Payment information is handled through secure payment providers. Workwear Express does not store full credit card details on our own systems.

We may use your order information to process your purchase, provide customer support, arrange returns or exchanges, handle warranty matters and manage repeat business uniform orders.

Marketing Communications

If you subscribe to our mailing list, make a purchase, submit an enquiry or otherwise provide consent, we may send you updates about products, promotions, new arrivals, workwear tips and business uniform services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

We may still send important service messages relating to your order, quote, account, delivery, pickup or customer enquiry.

When We Share Personal Information

We may share personal information with trusted third parties where needed to operate our business and provide services to you. This may include:

• Shopify and ecommerce service providers
• Payment processors
• Delivery and courier providers
• Suppliers, decorators, embroidery and printing partners
• IT, website, hosting and security providers
• Email marketing and customer communication platforms
• Analytics and advertising providers
• Accountants, legal advisers and professional service providers
• Government, regulatory or law enforcement bodies where required by law

We do not sell your personal information.

Cookies, Analytics & Website Tracking

Our website may use cookies and similar technologies to help the website function, remember preferences, understand site usage, improve performance and support marketing or advertising activities.

These technologies may collect information such as device type, browser type, pages visited, referral source, approximate location and interactions with our website.

You can manage or disable cookies through your browser settings, although some parts of the website may not work correctly if cookies are disabled.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include using trusted ecommerce platforms, secure payment systems, password-protected systems, restricted access, staff processes and reputable service providers.

No online system is completely secure, so we encourage customers to use strong passwords, keep account details private and contact us immediately if they believe their information has been misused.

Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, out of date, incomplete or misleading.

We may need to verify your identity before providing access or making changes. In some circumstances, we may be unable to provide access to certain information, such as where disclosure would affect another person’s privacy or where we are legally required to withhold it.

How Long We Keep Information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including to process orders, support customers, manage business uniform accounts, keep financial records, meet legal obligations and resolve disputes.

When information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to keep it.

Privacy Questions or Complaints

If you have a question or complaint about how we handle your personal information, please contact us first so we can investigate and respond.

We will aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

Contact Workwear Express

For privacy questions, access requests, correction requests or complaints, please contact us.